Replace the KubeSphere logo on the console with your own and get customization support.

通过订阅 KubeSphere logo 定制化，用户可按需将 KubeSphere 控制台上的 logo 替换为其他 logo，自订阅之日起一年内有效。同时，可获得定制化相关支持服务。

Created: Mar 5, 2021

Updated: Mar 7, 2021

## What is Logo Customization Service (1 Year)

The Logo Customization Service allows you to replace KubeSphere logos on the console. After you purchase the Service, KubeSphere professional engineers will provide online support to help you build the console with your own logo. Within 365 days of your purchase of the Service, you can use customized logos on the KubeSphere console.

## Why Logo Customization

The KubeSphere console uses the official logo of KubeSphere (registered trademark) in different places. Generally, this won’t cause any problem as customers use KubeSphere. Some customers, however, hope to replace the KubeSphere logo with their own logo especially in the private environment of their enterprise.

## Prerequisites for Logo Customization Service

 - A registered account of kubesphere.cloud with the corresponding Logo Customization Service purchased.
 - Stable remote access to your environment or smooth communication by phone.
 - Your OS and kernel [are supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#system-requirements).
 - Your Kubernetes version [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-kubernetes-versions).
 - Your container runtime (for example, Docker) [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#container-runtime-requirements).
 - Your CNI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#network-requirements).
 - Your CSI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-csi-plugins).
 - Your web browser [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-web-browsers-for-accessing-the-console).
 - The Logo Customization Service can only be used for your own enterprise, which cannot be resold or used to provide external SaaS services.

## Supported Channels

KubeSphere ticket system. Remote access channels include TeamViewer, Sunlogin and phone.

## Business Hours

9:00 AM - 8:00 PM (GMT+8), Monday to Friday (workday), excluding statutory holidays (China)

Initial response: within 4 hours

Ongoing response: within 2 hours

## Supported Scope

 - Your KubeSphere cluster is created through the official way of installation or upgrade provided by KubeSphere.
 - The Logo Customization Service is purchased only for your own enterprise to use KubeSphere.

## Unsupported Scope

 - Your KubeSphere cluster is set up based on modified source code.
 - Any action related to reselling or your KubeSphere cluster is used to provide external commercial SaaS services.
 - Other open-source components other than the KubeSphere system components.

## Troubleshooting

For more information, see [Q&A](#modal=question).


创建日期：20210305
更新日期：20210307

## 什么是 Logo 定制化服务（1年）

Logo 定制化服务是一种帮助客户替换 KubeSphere 控制台 header 及其他一些位置上 KubeSphere Logo 的服务。购买此服务后，可获得 kubesphere.cloud 技术专家在线支持，协助打造拥有您自己 Logo 的 KubeSphere 控制台。自购买此服务起 365 天（含365）内，您可以使用此个性化控制台。

## 为什么需要 Logo 定制化

KubeSphere 控制台在多处位置使用的是经过商标注册认证的 KubeSphere 官方 Logo，通常情况下，对客户使用本产品不会造成任何问题，但有些客户，特别是在企业内私有化环境中，希望将 KubeSphere Logo 替换为企业自身 Logo 以便于自身使用。

## 获得 Logo 定制化服务的前提

 - kubesphere.cloud 平台注册用户，且购买了相应的工单支持服务
 - 待解决的环境有稳定的远程访问方式或者畅通的电话沟通渠道
 - 操作系统及内核版本在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%B3%BB%E7%BB%9F%E8%A6%81%E6%B1%82)
 - Kubernetes 在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-kubernetes-%E7%89%88%E6%9C%AC)
 - 容器运行时（如 Docker）在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E5%AE%B9%E5%99%A8%E8%BF%90%E8%A1%8C%E6%97%B6%E8%A6%81%E6%B1%82)
 - CNI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%BD%91%E7%BB%9C%E8%A6%81%E6%B1%82)
 - CSI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-csi-%E6%8F%92%E4%BB%B6)
 - 浏览器在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#kubesphere-web-%E6%8E%A7%E5%88%B6%E5%8F%B0%E6%94%AF%E6%8C%81%E7%9A%84%E6%B5%8F%E8%A7%88%E5%99%A8)
 - Logo 定制化仅为当前企业自身 KubeSphere 平台使用所需，不得进行二次售卖或者进行任何对外 SaaS 化服务

## 支持的方式

KubeSphere 工单系统，远程服务包括 TeamViewer、向日葵或者电话。

## 服务的时间段

周一至周五（工作日），不含法定节假日（中国），9:00 AM - 8:00 PM，暂时只支持北京时区（GMT+8）

初始响应时间：4 小时内

后续响应时间：2 小时内

## 支持 Logo 定制化的范围

 - 通过 KubeSphere 官方方式安装及升级所获得的 KubeSphere 环境
 - Logo 定制化仅为当前企业自身 KubeSphere 平台使用所需
## 不支持的范围

 - 自行改造后的 KubeSphere
 - 有任何二次售卖或者进行对外 SaaS 化服务商业化目的 KubeSphere
 - KubeSphere 产品系统组件之外的开源组件
## 常见问题

详情请见 [Q&A]()

通过订阅 KubeSphere Logo 定制化，用户可按需将 KubeSphere 控制台上的 Logo 替换为其他 Logo，自购买之日起三年内有效。同时，可获得定制化相关支持服务。

Created: Mar 5, 2021

Updated: Mar 7, 2021

## What is Logo Customization Service (3 Years)

The Logo Customization Service allows you to replace KubeSphere logos on the console. After you purchase the Service, KubeSphere professional engineers will provide online support to help you build the console with your own logo. Within 3 years (1 year = 365 days) of your purchase of the Service, you can use customized logos on the KubeSphere console.

## Why Logo Customization

The KubeSphere console uses the official logo of KubeSphere (registered trademark) in different places. Generally, this won’t cause any problem as customers use KubeSphere. Some customers, however, hope to replace the KubeSphere logo with their own logo especially in the private environment of their enterprise.

## Prerequisites for Logo Customization Service

 - A registered account of kubesphere.cloud with the corresponding Logo Customization Service purchased.
 - Stable remote access to your environment or smooth communication by phone.
 - Your OS and kernel [are supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#system-requirements).
 - Your Kubernetes version [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-kubernetes-versions).
 - Your container runtime (for example, Docker) [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#container-runtime-requirements).
 - Your CNI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#network-requirements).
 - Your CSI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-csi-plugins).
 - Your web browser [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-web-browsers-for-accessing-the-console).
 - The Logo Customization Service can only be used for your own enterprise, which cannot be resold or used to provide external SaaS services.

## Supported Channels

KubeSphere ticket system. Remote access channels include TeamViewer, Sunlogin and phone.

## Business Hours

9:00 AM - 8:00 PM (GMT+8), Monday to Friday (workday), excluding statutory holidays (China)

Initial response: within 4 hours

Ongoing response: within 2 hours

## Supported Scope

 - Your KubeSphere cluster is created through the official way of installation or upgrade provided by KubeSphere.
 - The Logo Customization Service is purchased only for your own enterprise to use KubeSphere.

## Unsupported Scope

 - Your KubeSphere cluster is set up based on modified source code.
 - Any action related to reselling or your KubeSphere cluster is used to provide external commercial SaaS services.
 - Other open-source components other than the KubeSphere system components.

## Troubleshooting

For more information, see [Q&A](#modal=question).

创建日期：20210305
更新日期：20210307

## 什么是 Logo 定制化服务（3年）

Logo 定制化服务是一种帮助客户替换 KubeSphere 控制台 header 及其他一些位置上 KubeSphere Logo 的服务。购买此服务后，可获得 kubesphere.cloud 技术专家在线支持，协助打造拥有您自己 Logo 的 KubeSphere 控制台。自购买此服务起 3 年（1年 = 365天）内，您可以使用此个性化控制台。

## 为什么需要 Logo 定制化

KubeSphere 控制台在多处位置使用的是经过商标注册认证的 KubeSphere 官方 Logo，通常情况下，对客户使用本产品不会造成任何问题，但有些客户，特别是在企业内私有化环境中，希望将 KubeSphere Logo 替换为企业自身 Logo 以便于自身使用。

## 获得 Logo 定制化服务的前提

 - kubesphere.cloud 平台注册用户，且购买了相应的工单支持服务
 - 待解决的环境有稳定的远程访问方式或者畅通的电话沟通渠道
 - 操作系统及内核版本在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%B3%BB%E7%BB%9F%E8%A6%81%E6%B1%82)
 - Kubernetes 在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-kubernetes-%E7%89%88%E6%9C%AC)
 - 容器运行时（如 Docker）在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E5%AE%B9%E5%99%A8%E8%BF%90%E8%A1%8C%E6%97%B6%E8%A6%81%E6%B1%82)
 - CNI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%BD%91%E7%BB%9C%E8%A6%81%E6%B1%82)
 - CSI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-csi-%E6%8F%92%E4%BB%B6)
 - 浏览器在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#kubesphere-web-%E6%8E%A7%E5%88%B6%E5%8F%B0%E6%94%AF%E6%8C%81%E7%9A%84%E6%B5%8F%E8%A7%88%E5%99%A8)
 - Logo 定制化仅为当前企业自身 KubeSphere 平台使用所需，不得进行二次售卖或者进行任何对外 SaaS 化服务

## 支持的方式

KubeSphere 工单系统，远程服务包括 TeamViewer、向日葵或者电话。

## 服务的时间段

周一至周五（工作日），不含法定节假日（中国），9:00 AM - 8:00 PM，暂时只支持北京时区（GMT+8）

初始响应时间：4 小时内

后续响应时间：2 小时内

## 支持 Logo 定制化的范围

 - 通过 KubeSphere 官方方式安装及升级所获得的 KubeSphere 环境
 - Logo 定制化仅为当前企业自身 KubeSphere 平台使用所需
## 不支持的范围

 - 自行改造后的 KubeSphere
 - 有任何二次售卖或者进行对外 SaaS 化服务商业化目的 KubeSphere
 - KubeSphere 产品系统组件之外的开源组件
## 常见问题

详情请见 [Q&A]()

平台 Logo 定制服务