Get online support from KubeSphere engineers to set up your KubeSphere or Kubernetes cluster.

购买安装协助服务，通过 KubeSphere 工程师的线上协助，帮助客户安装 KubeSphere 或 Kubernetes 软件。

Created: 20210521

Updated: 20210521

## What is Installation Support

Installation Support provides online assistance for users to install KubeSphere or Kubernetes. If the Prerequisites for Installation Support below are met, professional engineers of KubeSphere will help customers install KubeSphere or Kubernetes in the environment (hardware/OS) prepared by customers in advance. If you want to get non-installation support (for example, usage and operations), go to the [Store](/en/store/service/) and purchase the corresponding service.

## Why Installation Support

To install and use the open-source version of KubeSphere, you can refer to the official documentation of KubeSphere and get support from the community. At the same time, you can also purchase the Installation Support Service provided on kubesphere.cloud to let professional engineers of KubeSphere assist you in installation, upgrade, and scaling. Installation Support is aimed to offer a comprehensive solution for your business as you deploy mission-critical workloads in production with speed and security.

## Prerequisites for Installation Support

 - A registered account of kubesphere.cloud with the corresponding Installation Support Service purchased.
 - Stable remote access to your environment or smooth communication by phone.
 - **x86**-based or **ARM**-based infrastructure.
 - Your OS and kernel [are supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#system-requirements).
 - Your Kubernetes version [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-kubernetes-versions).
 - Your container runtime (for example, Docker) [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#container-runtime-requirements).
 - Your CNI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#network-requirements).
 - Your CSI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-csi-plugins).
 - Your web browser [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-web-browsers-for-accessing-the-console).

## Supported Channels

KubeSphere ticket system. Remote access channels include TeamViewer, Sunlogin and phone.

## Number of Tickets

The service contains 1 time of online ticket support, which is valid for 90 days (including the 90th day) from the date of purchase. With the customer's approval, the ticket can be closed.

## Business Hours

9:00 AM - 8:00 PM (GMT+8), Monday to Friday (workday), excluding statutory holidays (China)

## Supported Scope

 - KubeSphere or Kubernetes installation.
 - KubeSphere or Kubernetes upgrade.
 - KubeSphere or Kubernetes cluster scaling.
 - Storage (CSI-compatible or support NFS) integration.
 - External Elasticsearch integration.
 - External Prometheus integration.
 - External image repository, code repository and SonarQube integration.

Note: The above services include both online and offline installation.

## Unsupported Scope

 - External image repository and code repository creation and consultation; SonarQube installation and consultation.
 - Logging service (for example, external Elasticsearch) installation and consultation.
 - Monitoring service (for example, external Prometheus) installation and consultation.
 - Storage installation and consultation.
 - KubeSphere customized by customers.
 - Third-party software/drivers, and uncertified hardware.
 - Other open-source components other than the KubeSphere system components.
 - Code development.
 - System security enhancement.
 - System and network design.
 - Implementation of security rules and policies.
 - Consultation and training, which will be provided in the future and need to be purchased separately.

## Troubleshooting

For details, refer to [Q&A](#modal=question).

创建日期：20210521
更新日期：20210521

## 什么是“安装协助服务”

安装协助服务是一种通过线上协助的方式，帮助客户安装 KubeSphere 或 Kubernetes 软件的服务，在满足下方“前提”的情况下，由 KubeSphere 团队的专业工程师帮助客户在其准备好的硬件/OS 之上，交付 KubeSphere 或 Kubernetes 软件。
如果客户遇到的并非安装方面的问题，而是平台使用及运维方面的问题并想获得专业及时的支持，则应进入[商店](/store/service/)按需购买 KubeSphere 工单服务。

## 为什么需要“安装协助服务”

通常情况下，安装和使用 KubeSphere 开源版本可以参考官方文档并从社区获得帮助，而 kubesphere.cloud 上提供的安装协助服务由 KubeSphere 团队的专业工程师在线协助客户进行产品的安装、升级、扩容，提供的是专业高效的支持，可以有效地解决交付环境过程中遇到的各种问题，这为企业客户环境部署提供了强有力的保障。

## 获得“安装协助服务”的前提

 - kubesphere.cloud 平台注册用户，且购买了相应的安装协助服务
 - 待解决的环境有稳定的远程访问方式或者畅通的电话沟通渠道
 - 硬件设施的架构采用 **x86** 或 **ARM**
 - 操作系统及内核版本在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%B3%BB%E7%BB%9F%E8%A6%81%E6%B1%82)
 - Kubernetes 在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-kubernetes-%E7%89%88%E6%9C%AC)
 - 容器运行时（如 Docker）在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E5%AE%B9%E5%99%A8%E8%BF%90%E8%A1%8C%E6%97%B6%E8%A6%81%E6%B1%82)
 - CNI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%BD%91%E7%BB%9C%E8%A6%81%E6%B1%82)
 - CSI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-csi-%E6%8F%92%E4%BB%B6)
 - 浏览器在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#kubesphere-web-%E6%8E%A7%E5%88%B6%E5%8F%B0%E6%94%AF%E6%8C%81%E7%9A%84%E6%B5%8F%E8%A7%88%E5%99%A8)

## 支持的方式

KubeSphere 工单系统，远程服务包括 TeamViewer、向日葵或者电话。

## 工单次数

本服务为单次有效的一次性服务，内含 1 次远程在线工单，自订阅此工单服务之日起 90 天（含90）内有效，在集群安装完成并与客户确认同意后，服务完成并关闭此工单。

## 支持的时间段

周一至周五（工作日），不含法定节假日（中国），9:00 AM - 8:00 PM，暂时只支持北京时区（GMT+8）

## 支持的范围

 - KubeSphere 或 Kubernetes 的安装
 - KubeSphere 或 Kubernetes 升级
 - KubeSphere 或 Kubernetes 扩容
 - 存储服务（兼容 CSI 标准 或 支持 NFS）的对接
 - 外置 Elasticsearch 的对接
 - 外置 Prometheus 的对接
 - 外置 镜像仓库、代码仓库、SonarQube 的对接

注意：以上服务内容包括在线和离线安装

## 不支持的范围

 - 镜像仓库、代码仓库、SonarQube 的安装及咨询
 - 外置 Elasticsearch 及其他日志服务的安装及咨询
 - 外置 Prometheus 及其他监控服务的安装及咨询
 - 存储服务的安装及咨询
 - 自行进行的定制化 KubeSphere
 - 第三方软件/驱动程序，以及未认证的硬件
 - KubeSphere 产品系统组件之外的开源组件
 - 代码开发
 - 系统安全加固
 - 系统及网络设计
 - 安全规则及策略的实施和部署
 - 咨询和培训（另行购买，后续官方会提供）

## 常见问题

详情请见 [Q&A](/?modal=question)


Purchase the one-off service to submit a ticket and get online support from KubeSphere engineers.

购买单次在线工单支持，通过工单与 KubeSphere 工程师在线沟通，解决涉及 Kubernetes 以及运行在 KubeSphere 之上的应用服务相关的运维、管理等问题。

Created: 20210305

Updated: 20210407

## What is Online Ticket Support

Ticket Support is an online service system that helps customers solve various issues in using KubeSphere, ensuring the stability of your environment. Customers can purchase the package of Ticket Support that best suits them as needed.

## Why Online Ticket Support

Generally, you can get help from the community if you are using the open-source version of KubeSphere. By contrast, the Online Ticket Support ensures that you can get professional services with speed and reliability from key R&D engineers from the KubeSphere community. At KubeSphere, we hire a dedicated team of experts to better empower you in different environments, which is extremely important as you run mission-critical workloads especially in production.

## Prerequisites for Ticket Support

 - A registered account of kubesphere.cloud with the corresponding Ticket Support package purchased.
 - Stable remote access to your environment or smooth communication by phone.
 - Your OS and kernel [are supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#system-requirements).
 - Your Kubernetes version [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-kubernetes-versions).
 - Your container runtime (for example, Docker) [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#container-runtime-requirements).
 - Your CNI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#network-requirements).
 - Your CSI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-csi-plugins).
 - Your web browser [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-web-browsers-for-accessing-the-console).

## Supported Channels

KubeSphere ticket system. Remote access channels include TeamViewer, Sunlogin and phone.

## Number of Tickets

The service contains 1 time of online ticket support. You can purchase it as needed.

## Business Hours

00:00 - 24:00, Monday to Sunday

Initial response: within 1 hour

Ongoing response: within 1 hour

## Supported Scope

 - Installation and upgrade
 - Scaling
 - Usage
 - Configuration
 - Diagnosis
 - Program error report (depending on the lifecycle of specific products)

## Unsupported Scope

 - KubeSphere customized by customers.
 - Third-party software/drivers, and uncertified hardware.
 - Other open-source components other than the KubeSphere system components.
 - Code development.
 - System security enhancement.
 - System and network design.
 - Implementation of security rules and policies.
 - Consultation and training, which will be provided in the future and need to be purchased separately.

## Troubleshooting

For details, refer to [Q&A](#modal=question).

创建日期：20210305
更新日期：20210307

## 什么是在线工单支持

工单支持是一种在线帮助客户解决在使用 KubeSphere 中出现各种问题的服务体系，为客户环境的正常运行保驾护航。在线工单支持区别于到场服务，是一种线上化的远程服务，客户可以按需购买最适合自己类型的工单包。

## 为什么需要在线工单支持

通常情况下，使用 KubeSphere 开源版本可以从社区获取到帮助，kubesphere.cloud 提供的在线工单支持首先提供的是可承诺速度和响应时间支持，其次提供服务的工程师都是 KubeSphere 社区的核心研发工程师，有着丰富的技能和知识储备，为您的环境提供最可靠的保险，这对企业客户尤其是生产环境出现问题的时候至关重要。

## 获得工单支持的前提

 - kubesphere.cloud 平台注册用户，且购买了相应的工单支持服务
 - 待解决的环境有稳定的远程访问方式或者畅通的电话沟通渠道
 - 操作系统及内核版本在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%B3%BB%E7%BB%9F%E8%A6%81%E6%B1%82)
 - Kubernetes 在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-kubernetes-%E7%89%88%E6%9C%AC)
 - 容器运行时（如 Docker）在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E5%AE%B9%E5%99%A8%E8%BF%90%E8%A1%8C%E6%97%B6%E8%A6%81%E6%B1%82)
 - CNI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%BD%91%E7%BB%9C%E8%A6%81%E6%B1%82)
 - CSI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-csi-%E6%8F%92%E4%BB%B6)
 - 浏览器在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#kubesphere-web-%E6%8E%A7%E5%88%B6%E5%8F%B0%E6%94%AF%E6%8C%81%E7%9A%84%E6%B5%8F%E8%A7%88%E5%99%A8)

## 支持的方式

KubeSphere 工单系统，远程服务包括 TeamViewer、向日葵或者电话。

## 工单次数

本服务含 1 次在线工单，可按需灵活购买。

## 支持的时间段

00:00 - 24:00

初始响应时间：1 小时内

后续响应时间：1 小时内

## 支持的范围

 - 安装及升级
 - 扩容
 - 使用
 - 配置
 - 诊断
 - 程序错误报告（视具体产品生命周期而定）
## 不支持的范围

 - 自行进行的定制化 KubeSphere
 - 第三方软件/驱动程序，以及未认证的硬件
 - KubeSphere 产品系统组件之外的开源组件
 - 代码开发
 - 系统安全加固
 - 系统及网络设计
 - 安全规则及策略的实施和部署
 - 咨询和培训（另行购买，后续官方会提供）
## 常见问题

详情请见 [Q&A](/?modal=question)


Created: 20210305

Updated: 20210407

## What is Online Ticket Support

Ticket Support is an online service system that helps customers solve various issues in using KubeSphere, ensuring the stability of your environment. Customers can purchase the package of Ticket Support that best suits them as needed.

## Why Online Ticket Support

Generally, you can get help from the community if you are using the open-source version of KubeSphere. By contrast, the Online Ticket Support ensures that you can get professional services with speed and reliability from key R&D engineers from the KubeSphere community. At KubeSphere, we hire a dedicated team of experts to better empower you in different environments, which is extremely important as you run mission-critical workloads especially in production.

## Prerequisites for Ticket Support

 - A registered account of kubesphere.cloud with the corresponding Ticket Support package purchased.
 - Stable remote access to your environment or smooth communication by phone.
 - Your OS and kernel [are supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#system-requirements).
 - Your Kubernetes version [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-kubernetes-versions).
 - Your container runtime (for example, Docker) [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#container-runtime-requirements).
 - Your CNI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#network-requirements).
 - Your CSI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-csi-plugins).
 - Your web browser [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-web-browsers-for-accessing-the-console).

## Supported Channels

KubeSphere ticket system. Remote access channels include TeamViewer, Sunlogin and phone.

## Number of Tickets

The service contains 1 time of online ticket support. You can purchase it as needed.

## Business Hours

9:00 AM - 8:00 PM (GMT+8), Monday to Friday (workday), excluding statutory holidays (China)

Initial response: within 4 hours

Ongoing response: within 2 hours

## Supported Scope

 - Installation and upgrade
 - Scaling
 - Usage
 - Configuration
 - Diagnosis
 - Program error report (depending on the lifecycle of specific products)

## Unsupported Scope

 - KubeSphere customized by customers.
 - Third-party software/drivers, and uncertified hardware.
 - Other open-source components other than the KubeSphere system components.
 - Code development.
 - System security enhancement.
 - System and network design.
 - Implementation of security rules and policies.
 - Consultation and training, which will be provided in the future and need to be purchased separately.

## Troubleshooting

For details, refer to [Q&A](#modal=question).

创建日期：20210305
更新日期：20210307

## 什么是在线工单支持

工单支持是一种在线帮助客户解决在使用 KubeSphere 中出现各种问题的服务体系，为客户环境的正常运行保驾护航。在线工单支持区别于到场服务，是一种线上化的远程服务，客户可以按需购买最适合自己类型的工单包。

## 为什么需要在线工单支持

通常情况下，使用 KubeSphere 开源版本可以从社区获取到帮助，kubesphere.cloud 提供的在线工单支持首先提供的是可承诺速度和响应时间支持，其次提供服务的工程师都是 KubeSphere 社区的核心研发工程师，有着丰富的技能和知识储备，为您的环境提供最可靠的保险，这对企业客户尤其是生产环境出现问题的时候至关重要。

## 获得工单支持的前提

 - kubesphere.cloud 平台注册用户，且购买了相应的工单支持服务
 - 待解决的环境有稳定的远程访问方式或者畅通的电话沟通渠道
 - 操作系统及内核版本在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%B3%BB%E7%BB%9F%E8%A6%81%E6%B1%82)
 - Kubernetes 在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-kubernetes-%E7%89%88%E6%9C%AC)
 - 容器运行时（如 Docker）在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E5%AE%B9%E5%99%A8%E8%BF%90%E8%A1%8C%E6%97%B6%E8%A6%81%E6%B1%82)
 - CNI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%BD%91%E7%BB%9C%E8%A6%81%E6%B1%82)
 - CSI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-csi-%E6%8F%92%E4%BB%B6)
 - 浏览器在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#kubesphere-web-%E6%8E%A7%E5%88%B6%E5%8F%B0%E6%94%AF%E6%8C%81%E7%9A%84%E6%B5%8F%E8%A7%88%E5%99%A8)

## 支持的方式

KubeSphere 工单系统，远程服务包括 TeamViewer、向日葵或者电话。

## 工单次数

本服务含 1 次在线工单，可按需灵活购买。

## 支持的时间段

周一至周五（工作日），不含法定节假日（中国），9:00 AM - 8:00 PM，暂时只支持北京时区（GMT+8）

初始响应时间：4 小时内

后续响应时间：2 小时内

## 支持的范围

 - 安装及升级
 - 扩容
 - 使用
 - 配置
 - 诊断
 - 程序错误报告（视具体产品生命周期而定）
## 不支持的范围

 - 自行进行的定制化 KubeSphere
 - 第三方软件/驱动程序，以及未认证的硬件
 - KubeSphere 产品系统组件之外的开源组件
 - 代码开发
 - 系统安全加固
 - 系统及网络设计
 - 安全规则及策略的实施和部署
 - 咨询和培训（另行购买，后续官方会提供）
## 常见问题

详情请见 [Q&A](/?modal=question)

Purchase the service to submit a ticket and get online support from KubeSphere engineers.

购买在线工单支持，通过工单与 KubeSphere 工程师在线沟通，解决涉及 Kubernetes 以及运行在 KubeSphere 之上的应用服务相关的运维、管理等问题

Created: 20210305

Updated: 20210407

## What is Online Ticket Support

Ticket Support is an online service system that helps customers solve various issues in using KubeSphere, ensuring the stability of your environment. Customers can purchase the package of Ticket Support that best suits them as needed.

## Why Online Ticket Support

Generally, you can get help from the community if you are using the open-source version of KubeSphere. By contrast, the Online Ticket Support ensures that you can get professional services with speed and reliability from key R&D engineers from the KubeSphere community. At KubeSphere, we hire a dedicated team of experts to better empower you in different environments, which is extremely important as you run mission-critical workloads especially in production.

## Prerequisites for Ticket Support

 - A registered account of kubesphere.cloud with the corresponding Ticket Support package purchased.
 - Stable remote access to your environment or smooth communication by phone.
 - Your OS and kernel [are supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#system-requirements).
 - Your Kubernetes version [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-kubernetes-versions).
 - Your container runtime (for example, Docker) [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#container-runtime-requirements).
 - Your CNI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#network-requirements).
 - Your CSI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-csi-plugins).
 - Your web browser [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-web-browsers-for-accessing-the-console).

## Supported Channels

KubeSphere ticket system. Remote access channels include TeamViewer, Sunlogin and phone.

## Number of Tickets

The Premium yearly ticket package contains 20 times of online ticket support and 8 additional complimentary ticket, which are all valid for 365 days (including the 365th day) from the date of purchase.

## Business Hours

00:00 - 24:00, Monday to Sunday

Initial response: within 1 hour

Ongoing response: within 1 hour

## Supported Scope

 - Installation and upgrade
 - Scaling
 - Usage
 - Configuration
 - Diagnosis
 - Program error report (depending on the lifecycle of specific products)

## Unsupported Scope

 - KubeSphere customized by customers.
 - Third-party software/drivers, and uncertified hardware.
 - Other open-source components other than the KubeSphere system components.
 - Code development.
 - System security enhancement.
 - System and network design.
 - Implementation of security rules and policies.
 - Consultation and training, which will be provided in the future and need to be purchased separately.

## Troubleshooting

For details, refer to [Q&A](#modal=question).

创建日期：20210305
更新日期：20210520

## 什么是在线工单支持

工单支持是一种在线帮助客户解决在使用 KubeSphere 中出现各种问题的服务体系，为客户环境的正常运行保驾护航。在线工单支持区别于到场服务，是一种线上化的远程服务，客户可以按需购买最适合自己类型的工单包。

## 为什么需要在线工单支持

通常情况下，使用 KubeSphere 开源版本可以从社区获取到帮助，kubesphere.cloud 提供的在线工单支持首先提供的是可承诺速度和响应时间支持，其次提供服务的工程师都是 KubeSphere 社区的核心研发工程师，有着丰富的技能和知识储备，为您的环境提供最可靠的保险，这对企业客户尤其是生产环境出现问题的时候至关重要。

## 获得工单支持的前提

 - kubesphere.cloud 平台注册用户，且购买了相应的工单支持服务
 - 待解决的环境有稳定的远程访问方式或者畅通的电话沟通渠道
 - 操作系统及内核版本在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%B3%BB%E7%BB%9F%E8%A6%81%E6%B1%82)
 - Kubernetes 在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-kubernetes-%E7%89%88%E6%9C%AC)
 - 容器运行时（如 Docker）在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E5%AE%B9%E5%99%A8%E8%BF%90%E8%A1%8C%E6%97%B6%E8%A6%81%E6%B1%82)
 - CNI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%BD%91%E7%BB%9C%E8%A6%81%E6%B1%82)
 - CSI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-csi-%E6%8F%92%E4%BB%B6)
 - 浏览器在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#kubesphere-web-%E6%8E%A7%E5%88%B6%E5%8F%B0%E6%94%AF%E6%8C%81%E7%9A%84%E6%B5%8F%E8%A7%88%E5%99%A8)

## 支持的方式

KubeSphere 工单系统，远程服务包括 TeamViewer、向日葵或者电话。

## 工单次数

年度高级工单包内含 20 次远程在线工单，自订阅此工单服务之日起 365 天（含365）内有效。同时针对包年客户，额外赠送 8 次工单，自订阅此工单服务之日起 365 天（含365）内有效。

## 支持的时间段

一周七天，00:00 - 24:00

初始响应时间：1 小时内

后续响应时间：1 小时内

## 支持的范围

 - 安装及升级
 - 扩容
 - 使用
 - 配置
 - 诊断
 - 程序错误报告（视具体产品生命周期而定）
## 不支持的范围

 - 自行进行的定制化 KubeSphere
 - 第三方软件/驱动程序，以及未认证的硬件
 - KubeSphere 产品系统组件之外的开源组件
 - 代码开发
 - 系统安全加固
 - 系统及网络设计
 - 安全规则及策略的实施和部署
 - 咨询和培训（另行购买，后续官方会提供）
## 常见问题

详情请见 [Q&A](/?modal=question)

Created: 20210305

Updated: 20210407

## What is Online Ticket Support

Ticket Support is an online service system that helps customers solve various issues in using KubeSphere, ensuring the stability of your environment. Customers can purchase the package of Ticket Support that best suits them as needed.

## Why Online Ticket Support

Generally, you can get help from the community if you are using the open-source version of KubeSphere. By contrast, the Online Ticket Support ensures that you can get professional services with speed and reliability from key R&D engineers from the KubeSphere community. At KubeSphere, we hire a dedicated team of experts to better empower you in different environments, which is extremely important as you run mission-critical workloads especially in production.

## Prerequisites for Ticket Support

 - A registered account of kubesphere.cloud with the corresponding Ticket Support package purchased.
 - Stable remote access to your environment or smooth communication by phone.
 - Your OS and kernel [are supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#system-requirements).
 - Your Kubernetes version [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-kubernetes-versions).
 - Your container runtime (for example, Docker) [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#container-runtime-requirements).
 - Your CNI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#network-requirements).
 - Your CSI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-csi-plugins).
 - Your web browser [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-web-browsers-for-accessing-the-console).

## Supported Channels

KubeSphere ticket system. Remote access channels include TeamViewer, Sunlogin and phone.

## Number of Tickets

The Basic yearly ticket package contains 20 times of online ticket support and 8 additional complimentary tickets, which are all valid for 365 days (including the 365th day) from the date of purchase.

## Business Hours

9:00 AM - 8:00 PM (GMT+8), Monday to Friday (workday), excluding statutory holidays (China)

Initial response: within 4 hours

Ongoing response: within 2 hours

## Supported Scope

 - Installation and upgrade
 - Scaling
 - Usage
 - Configuration
 - Diagnosis
 - Program error report (depending on the lifecycle of specific products)

## Unsupported Scope

 - KubeSphere customized by customers.
 - Third-party software/drivers, and uncertified hardware.
 - Other open-source components other than the KubeSphere system components.
 - Code development.
 - System security enhancement.
 - System and network design.
 - Implementation of security rules and policies.
 - Consultation and training, which will be provided in the future and need to be purchased separately.

## Troubleshooting

For details, refer to [Q&A](#modal=question).

创建日期：20210305
更新日期：20210520

## 什么是在线工单支持

工单支持是一种在线帮助客户解决在使用 KubeSphere 中出现各种问题的服务体系，为客户环境的正常运行保驾护航。在线工单支持区别于到场服务，是一种线上化的远程服务，客户可以按需购买最适合自己类型的工单包。

## 为什么需要在线工单支持

通常情况下，使用 KubeSphere 开源版本可以从社区获取到帮助，kubesphere.cloud 提供的在线工单支持首先提供的是可承诺速度和响应时间支持，其次提供服务的工程师都是 KubeSphere 社区的核心研发工程师，有着丰富的技能和知识储备，为您的环境提供最可靠的保险，这对企业客户尤其是生产环境出现问题的时候至关重要。

## 获得工单支持的前提

 - kubesphere.cloud 平台注册用户，且购买了相应的工单支持服务
 - 待解决的环境有稳定的远程访问方式或者畅通的电话沟通渠道
 - 操作系统及内核版本在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%B3%BB%E7%BB%9F%E8%A6%81%E6%B1%82)
 - Kubernetes 在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-kubernetes-%E7%89%88%E6%9C%AC)
 - 容器运行时（如 Docker）在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E5%AE%B9%E5%99%A8%E8%BF%90%E8%A1%8C%E6%97%B6%E8%A6%81%E6%B1%82)
 - CNI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%BD%91%E7%BB%9C%E8%A6%81%E6%B1%82)
 - CSI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-csi-%E6%8F%92%E4%BB%B6)
 - 浏览器在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#kubesphere-web-%E6%8E%A7%E5%88%B6%E5%8F%B0%E6%94%AF%E6%8C%81%E7%9A%84%E6%B5%8F%E8%A7%88%E5%99%A8)

## 支持的方式

KubeSphere 工单系统，远程服务包括 TeamViewer、向日葵或者电话。

## 工单次数

年度基础工单包内含 20 次远程在线工单，自订阅此工单服务之日起 365 天（含365）内有效。同时针对包年客户，额外赠送 8 次工单，自订阅此工单服务之日起 365 天（含365）内有效。

## 支持的时间段

周一至周五（工作日），不含法定节假日（中国），9:00 AM - 8:00 PM，暂时只支持北京时区（GMT+8）

初始响应时间：4 小时内

后续响应时间：2 小时内

## 支持的范围

 - 安装及升级
 - 扩容
 - 使用
 - 配置
 - 诊断
 - 程序错误报告（视具体产品生命周期而定）
## 不支持的范围

 - 自行进行的定制化 KubeSphere
 - 第三方软件/驱动程序，以及未认证的硬件
 - KubeSphere 产品系统组件之外的开源组件
 - 代码开发
 - 系统安全加固
 - 系统及网络设计
 - 安全规则及策略的实施和部署
 - 咨询和培训（另行购买，后续官方会提供）
## 常见问题

详情请见 [Q&A](/?modal=question)

Created: 20210305

Updated: 20210407

## What is Online Ticket Support

Ticket Support is an online service system that helps customers solve various issues in using KubeSphere, ensuring the stability of your environment. Customers can purchase the package of Ticket Support that best suits them as needed.

## Why Online Ticket Support

Generally, you can get help from the community if you are using the open-source version of KubeSphere. By contrast, the Online Ticket Support ensures that you can get professional services with speed and reliability from key R&D engineers from the KubeSphere community. At KubeSphere, we hire a dedicated team of experts to better empower you in different environments, which is extremely important as you run mission-critical workloads especially in production.

## Prerequisites for Ticket Support

 - A registered account of kubesphere.cloud with the corresponding Ticket Support package purchased.
 - Stable remote access to your environment or smooth communication by phone.
 - Your OS and kernel [are supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#system-requirements).
 - Your Kubernetes version [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-kubernetes-versions).
 - Your container runtime (for example, Docker) [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#container-runtime-requirements).
 - Your CNI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#network-requirements).
 - Your CSI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-csi-plugins).
 - Your web browser [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-web-browsers-for-accessing-the-console).

## Supported Channels

KubeSphere ticket system. Remote access channels include TeamViewer, Sunlogin and phone.

## Number of Tickets

The Premium quarterly ticket package contains 5 times of online ticket support and 1 additional complimentary ticket, which are valid for 90 days (including the 90th day) from the date of purchase.

## Business Hours

00:00 - 24:00, Monday to Sunday

Initial response: within 1 hour

Ongoing response: within 1 hour

## Supported Scope

 - Installation and upgrade
 - Scaling
 - Usage
 - Configuration
 - Diagnosis
 - Program error report (depending on the lifecycle of specific products)

## Unsupported Scope

 - KubeSphere customized by customers.
 - Third-party software/drivers, and uncertified hardware.
 - Other open-source components other than the KubeSphere system components.
 - Code development.
 - System security enhancement.
 - System and network design.
 - Implementation of security rules and policies.
 - Consultation and training, which will be provided in the future and need to be purchased separately.

## Troubleshooting

For details, refer to [Q&A](#modal=question).

创建日期：20210305
更新日期：20210307

## 什么是在线工单支持

工单支持是一种在线帮助客户解决在使用 KubeSphere 中出现各种问题的服务体系，为客户环境的正常运行保驾护航。在线工单支持区别于到场服务，是一种线上化的远程服务，客户可以按需购买最适合自己类型的工单包。

## 为什么需要在线工单支持

通常情况下，使用 KubeSphere 开源版本可以从社区获取到帮助，kubesphere.cloud 提供的在线工单支持首先提供的是可承诺速度和响应时间支持，其次提供服务的工程师都是 KubeSphere 社区的核心研发工程师，有着丰富的技能和知识储备，为您的环境提供最可靠的保险，这对企业客户尤其是生产环境出现问题的时候至关重要。

## 获得工单支持的前提

 - kubesphere.cloud 平台注册用户，且购买了相应的工单支持服务
 - 待解决的环境有稳定的远程访问方式或者畅通的电话沟通渠道
 - 操作系统及内核版本在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%B3%BB%E7%BB%9F%E8%A6%81%E6%B1%82)
 - Kubernetes 在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-kubernetes-%E7%89%88%E6%9C%AC)
 - 容器运行时（如 Docker）在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E5%AE%B9%E5%99%A8%E8%BF%90%E8%A1%8C%E6%97%B6%E8%A6%81%E6%B1%82)
 - CNI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%BD%91%E7%BB%9C%E8%A6%81%E6%B1%82)
 - CSI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-csi-%E6%8F%92%E4%BB%B6)
 - 浏览器在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#kubesphere-web-%E6%8E%A7%E5%88%B6%E5%8F%B0%E6%94%AF%E6%8C%81%E7%9A%84%E6%B5%8F%E8%A7%88%E5%99%A8)

## 支持的方式

KubeSphere 工单系统，远程服务包括 TeamViewer、向日葵或者电话。

## 工单次数

季度高级工单包内含 5 次远程在线工单，自订阅此工单服务之日起 90 天（含90）内有效。同时针对季度客户，额外赠送 1 次工单，自订阅此工单服务之日起 90 天（含90）内有效。

## 支持的时间段

一周七天，00:00 - 24:00

初始响应时间：1 小时内

后续响应时间：1 小时内

## 支持的范围

 - 安装及升级
 - 扩容
 - 使用
 - 配置
 - 诊断
 - 程序错误报告（视具体产品生命周期而定）
## 不支持的范围

 - 自行进行的定制化 KubeSphere
 - 第三方软件/驱动程序，以及未认证的硬件
 - KubeSphere 产品系统组件之外的开源组件
 - 代码开发
 - 系统安全加固
 - 系统及网络设计
 - 安全规则及策略的实施和部署
 - 咨询和培训（另行购买，后续官方会提供）
## 常见问题

详情请见 [Q&A](/?modal=question)


Created: 20210305

Updated: 20210407

## What is Online Ticket Support

Ticket Support is an online service system that helps customers solve various issues in using KubeSphere, ensuring the stability of your environment. Customers can purchase the package of Ticket Support that best suits them as needed.

## Why Online Ticket Support

Generally, you can get help from the community if you are using the open-source version of KubeSphere. By contrast, the Online Ticket Support ensures that you can get professional services with speed and reliability from key R&D engineers from the KubeSphere community. At KubeSphere, we hire a dedicated team of experts to better empower you in different environments, which is extremely important as you run mission-critical workloads especially in production.

## Prerequisites for Ticket Support

 - A registered account of kubesphere.cloud with the corresponding Ticket Support package purchased.
 - Stable remote access to your environment or smooth communication by phone.
 - Your OS and kernel [are supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#system-requirements).
 - Your Kubernetes version [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-kubernetes-versions).
 - Your container runtime (for example, Docker) [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#container-runtime-requirements).
 - Your CNI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#network-requirements).
 - Your CSI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-csi-plugins).
 - Your web browser [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-web-browsers-for-accessing-the-console).

## Supported Channels

KubeSphere ticket system. Remote access channels include TeamViewer, Sunlogin and phone.

## Number of Tickets

The Basic quarterly ticket package contains 5 times of online ticket support and 1 additional complimentary ticket, which are valid for 90 days (including the 90th day) from the date of purchase.

## Business Hours

9:00 AM - 8:00 PM (GMT+8), Monday to Friday (workday), excluding statutory holidays (China)

Initial response: within 4 hours

Ongoing response: within 2 hours

## Supported Scope

 - Installation and upgrade
 - Scaling
 - Usage
 - Configuration
 - Diagnosis
 - Program error report (depending on the lifecycle of specific products)

## Unsupported Scope

 - KubeSphere customized by customers.
 - Third-party software/drivers, and uncertified hardware.
 - Other open-source components other than the KubeSphere system components.
 - Code development.
 - System security enhancement.
 - System and network design.
 - Implementation of security rules and policies.
 - Consultation and training, which will be provided in the future and need to be purchased separately.

## Troubleshooting

For details, refer to [Q&A](#modal=question).

创建日期：20210305
更新日期：20210307

## 什么是在线工单支持

工单支持是一种在线帮助客户解决在使用 KubeSphere 中出现各种问题的服务体系，为客户环境的正常运行保驾护航。在线工单支持区别于到场服务，是一种线上化的远程服务，客户可以按需购买最适合自己类型的工单包。

## 为什么需要在线工单支持

通常情况下，使用 KubeSphere 开源版本可以从社区获取到帮助，kubesphere.cloud 提供的在线工单支持首先提供的是可承诺速度和响应时间支持，其次提供服务的工程师都是 KubeSphere 社区的核心研发工程师，有着丰富的技能和知识储备，为您的环境提供最可靠的保险，这对企业客户尤其是生产环境出现问题的时候至关重要。

## 获得工单支持的前提

 - kubesphere.cloud 平台注册用户，且购买了相应的工单支持服务
 - 待解决的环境有稳定的远程访问方式或者畅通的电话沟通渠道
 - 操作系统及内核版本在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%B3%BB%E7%BB%9F%E8%A6%81%E6%B1%82)
 - Kubernetes 在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-kubernetes-%E7%89%88%E6%9C%AC)
 - 容器运行时（如 Docker）在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E5%AE%B9%E5%99%A8%E8%BF%90%E8%A1%8C%E6%97%B6%E8%A6%81%E6%B1%82)
 - CNI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%BD%91%E7%BB%9C%E8%A6%81%E6%B1%82)
 - CSI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-csi-%E6%8F%92%E4%BB%B6)
 - 浏览器在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#kubesphere-web-%E6%8E%A7%E5%88%B6%E5%8F%B0%E6%94%AF%E6%8C%81%E7%9A%84%E6%B5%8F%E8%A7%88%E5%99%A8)

## 支持的方式

KubeSphere 工单系统，远程服务包括 TeamViewer、向日葵或者电话。

## 工单次数

基础季度工单包内含 5 次远程在线工单，自订阅此工单服务之日起 90 天（含90）内有效。同时针对季度客户，额外赠送 1 次工单，自订阅此工单服务之日起 90天（含90）内有效。

## 支持的时间段

周一至周五（工作日），不含法定节假日（中国），9:00 AM - 8:00 PM，暂时只支持北京时区（GMT+8）

初始响应时间：4 小时内

后续响应时间：2 小时内

## 支持的范围

 - 安装及升级
 - 扩容
 - 使用
 - 配置
 - 诊断
 - 程序错误报告（视具体产品生命周期而定）
## 不支持的范围

 - 自行进行的定制化 KubeSphere
 - 第三方软件/驱动程序，以及未认证的硬件
 - KubeSphere 产品系统组件之外的开源组件
 - 代码开发
 - 系统安全加固
 - 系统及网络设计
 - 安全规则及策略的实施和部署
 - 咨询和培训（另行购买，后续官方会提供）
## 常见问题

详情请见 [Q&A](/?modal=question)


Replace the KubeSphere logo on the console with your own and get customization support.

通过订阅 KubeSphere logo 定制化，用户可按需将 KubeSphere 控制台上的 logo 替换为其他 logo，自订阅之日起一年内有效。同时，可获得定制化相关支持服务。

Created: Mar 5, 2021

Updated: Mar 7, 2021

## What is Logo Customization Service (1 Year)

The Logo Customization Service allows you to replace KubeSphere logos on the console. After you purchase the Service, KubeSphere professional engineers will provide online support to help you build the console with your own logo. Within 365 days of your purchase of the Service, you can use customized logos on the KubeSphere console.

## Why Logo Customization

The KubeSphere console uses the official logo of KubeSphere (registered trademark) in different places. Generally, this won’t cause any problem as customers use KubeSphere. Some customers, however, hope to replace the KubeSphere logo with their own logo especially in the private environment of their enterprise.

## Prerequisites for Logo Customization Service

 - A registered account of kubesphere.cloud with the corresponding Logo Customization Service purchased.
 - Stable remote access to your environment or smooth communication by phone.
 - Your OS and kernel [are supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#system-requirements).
 - Your Kubernetes version [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-kubernetes-versions).
 - Your container runtime (for example, Docker) [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#container-runtime-requirements).
 - Your CNI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#network-requirements).
 - Your CSI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-csi-plugins).
 - Your web browser [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-web-browsers-for-accessing-the-console).
 - The Logo Customization Service can only be used for your own enterprise, which cannot be resold or used to provide external SaaS services.

## Supported Channels

KubeSphere ticket system. Remote access channels include TeamViewer, Sunlogin and phone.

## Business Hours

9:00 AM - 8:00 PM (GMT+8), Monday to Friday (workday), excluding statutory holidays (China)

Initial response: within 4 hours

Ongoing response: within 2 hours

## Supported Scope

 - Your KubeSphere cluster is created through the official way of installation or upgrade provided by KubeSphere.
 - The Logo Customization Service is purchased only for your own enterprise to use KubeSphere.

## Unsupported Scope

 - Your KubeSphere cluster is set up based on modified source code.
 - Any action related to reselling or your KubeSphere cluster is used to provide external commercial SaaS services.
 - Other open-source components other than the KubeSphere system components.

## Troubleshooting

For more information, see [Q&A](#modal=question).


创建日期：20210305
更新日期：20210307

## 什么是 Logo 定制化服务（1年）

Logo 定制化服务是一种帮助客户替换 KubeSphere 控制台 header 及其他一些位置上 KubeSphere Logo 的服务。购买此服务后，可获得 kubesphere.cloud 技术专家在线支持，协助打造拥有您自己 Logo 的 KubeSphere 控制台。自购买此服务起 365 天（含365）内，您可以使用此个性化控制台。

## 为什么需要 Logo 定制化

KubeSphere 控制台在多处位置使用的是经过商标注册认证的 KubeSphere 官方 Logo，通常情况下，对客户使用本产品不会造成任何问题，但有些客户，特别是在企业内私有化环境中，希望将 KubeSphere Logo 替换为企业自身 Logo 以便于自身使用。

## 获得 Logo 定制化服务的前提

 - kubesphere.cloud 平台注册用户，且购买了相应的工单支持服务
 - 待解决的环境有稳定的远程访问方式或者畅通的电话沟通渠道
 - 操作系统及内核版本在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%B3%BB%E7%BB%9F%E8%A6%81%E6%B1%82)
 - Kubernetes 在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-kubernetes-%E7%89%88%E6%9C%AC)
 - 容器运行时（如 Docker）在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E5%AE%B9%E5%99%A8%E8%BF%90%E8%A1%8C%E6%97%B6%E8%A6%81%E6%B1%82)
 - CNI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%BD%91%E7%BB%9C%E8%A6%81%E6%B1%82)
 - CSI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-csi-%E6%8F%92%E4%BB%B6)
 - 浏览器在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#kubesphere-web-%E6%8E%A7%E5%88%B6%E5%8F%B0%E6%94%AF%E6%8C%81%E7%9A%84%E6%B5%8F%E8%A7%88%E5%99%A8)
 - Logo 定制化仅为当前企业自身 KubeSphere 平台使用所需，不得进行二次售卖或者进行任何对外 SaaS 化服务

## 支持的方式

KubeSphere 工单系统，远程服务包括 TeamViewer、向日葵或者电话。

## 服务的时间段

周一至周五（工作日），不含法定节假日（中国），9:00 AM - 8:00 PM，暂时只支持北京时区（GMT+8）

初始响应时间：4 小时内

后续响应时间：2 小时内

## 支持 Logo 定制化的范围

 - 通过 KubeSphere 官方方式安装及升级所获得的 KubeSphere 环境
 - Logo 定制化仅为当前企业自身 KubeSphere 平台使用所需
## 不支持的范围

 - 自行改造后的 KubeSphere
 - 有任何二次售卖或者进行对外 SaaS 化服务商业化目的 KubeSphere
 - KubeSphere 产品系统组件之外的开源组件
## 常见问题

详情请见 [Q&A]()

通过订阅 KubeSphere Logo 定制化，用户可按需将 KubeSphere 控制台上的 Logo 替换为其他 Logo，自购买之日起三年内有效。同时，可获得定制化相关支持服务。

Created: Mar 5, 2021

Updated: Mar 7, 2021

## What is Logo Customization Service (3 Years)

The Logo Customization Service allows you to replace KubeSphere logos on the console. After you purchase the Service, KubeSphere professional engineers will provide online support to help you build the console with your own logo. Within 3 years (1 year = 365 days) of your purchase of the Service, you can use customized logos on the KubeSphere console.

## Why Logo Customization

The KubeSphere console uses the official logo of KubeSphere (registered trademark) in different places. Generally, this won’t cause any problem as customers use KubeSphere. Some customers, however, hope to replace the KubeSphere logo with their own logo especially in the private environment of their enterprise.

## Prerequisites for Logo Customization Service

 - A registered account of kubesphere.cloud with the corresponding Logo Customization Service purchased.
 - Stable remote access to your environment or smooth communication by phone.
 - Your OS and kernel [are supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#system-requirements).
 - Your Kubernetes version [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-kubernetes-versions).
 - Your container runtime (for example, Docker) [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#container-runtime-requirements).
 - Your CNI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#network-requirements).
 - Your CSI plugin [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-csi-plugins).
 - Your web browser [is supported by KubeSphere](https://kubesphere.io/docs/reference/environment-requirements/#supported-web-browsers-for-accessing-the-console).
 - The Logo Customization Service can only be used for your own enterprise, which cannot be resold or used to provide external SaaS services.

## Supported Channels

KubeSphere ticket system. Remote access channels include TeamViewer, Sunlogin and phone.

## Business Hours

9:00 AM - 8:00 PM (GMT+8), Monday to Friday (workday), excluding statutory holidays (China)

Initial response: within 4 hours

Ongoing response: within 2 hours

## Supported Scope

 - Your KubeSphere cluster is created through the official way of installation or upgrade provided by KubeSphere.
 - The Logo Customization Service is purchased only for your own enterprise to use KubeSphere.

## Unsupported Scope

 - Your KubeSphere cluster is set up based on modified source code.
 - Any action related to reselling or your KubeSphere cluster is used to provide external commercial SaaS services.
 - Other open-source components other than the KubeSphere system components.

## Troubleshooting

For more information, see [Q&A](#modal=question).

创建日期：20210305
更新日期：20210307

## 什么是 Logo 定制化服务（3年）

Logo 定制化服务是一种帮助客户替换 KubeSphere 控制台 header 及其他一些位置上 KubeSphere Logo 的服务。购买此服务后，可获得 kubesphere.cloud 技术专家在线支持，协助打造拥有您自己 Logo 的 KubeSphere 控制台。自购买此服务起 3 年（1年 = 365天）内，您可以使用此个性化控制台。

## 为什么需要 Logo 定制化

KubeSphere 控制台在多处位置使用的是经过商标注册认证的 KubeSphere 官方 Logo，通常情况下，对客户使用本产品不会造成任何问题，但有些客户，特别是在企业内私有化环境中，希望将 KubeSphere Logo 替换为企业自身 Logo 以便于自身使用。

## 获得 Logo 定制化服务的前提

 - kubesphere.cloud 平台注册用户，且购买了相应的工单支持服务
 - 待解决的环境有稳定的远程访问方式或者畅通的电话沟通渠道
 - 操作系统及内核版本在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%B3%BB%E7%BB%9F%E8%A6%81%E6%B1%82)
 - Kubernetes 在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-kubernetes-%E7%89%88%E6%9C%AC)
 - 容器运行时（如 Docker）在 KubeSphere [官方支持的版本列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E5%AE%B9%E5%99%A8%E8%BF%90%E8%A1%8C%E6%97%B6%E8%A6%81%E6%B1%82)
 - CNI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E7%BD%91%E7%BB%9C%E8%A6%81%E6%B1%82)
 - CSI 插件在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#%E6%94%AF%E6%8C%81%E7%9A%84-csi-%E6%8F%92%E4%BB%B6)
 - 浏览器在 KubeSphere [官方支持的列表中](https://kubesphere.com.cn/docs/reference/environment-requirements/#kubesphere-web-%E6%8E%A7%E5%88%B6%E5%8F%B0%E6%94%AF%E6%8C%81%E7%9A%84%E6%B5%8F%E8%A7%88%E5%99%A8)
 - Logo 定制化仅为当前企业自身 KubeSphere 平台使用所需，不得进行二次售卖或者进行任何对外 SaaS 化服务

## 支持的方式

KubeSphere 工单系统，远程服务包括 TeamViewer、向日葵或者电话。

## 服务的时间段

周一至周五（工作日），不含法定节假日（中国），9:00 AM - 8:00 PM，暂时只支持北京时区（GMT+8）

初始响应时间：4 小时内

后续响应时间：2 小时内

## 支持 Logo 定制化的范围

 - 通过 KubeSphere 官方方式安装及升级所获得的 KubeSphere 环境
 - Logo 定制化仅为当前企业自身 KubeSphere 平台使用所需
## 不支持的范围

 - 自行改造后的 KubeSphere
 - 有任何二次售卖或者进行对外 SaaS 化服务商业化目的 KubeSphere
 - KubeSphere 产品系统组件之外的开源组件
## 常见问题

详情请见 [Q&A]()

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